Event of an accident
Ensure Safety First:
In the event of an accident, prioritize the safety of yourself, your passengers, and others involved. If anyone is injured, call emergency services immediately for medical assistance.
Contact Local Authorities:
Report the accident to the local police or appropriate law enforcement agency. They will document the incident and provide an official report.
Notify Instant Car Rentals:
As soon as possible, contact our customer support team at (203) 805-7817. If we are unavailable to take your call, don't worry; please leave a voicemail or send a text message with the required details. Proceed to follow the other steps, and rest assured that we will follow up with you promptly to provide assistance. If the rental car needs to be towed, it can be brought to the back of our store front located at 562 Lakewood Road STE 3, Waterbury, CT 06704.
Gather Information:
Collect essential details from all parties involved, including names, contact information, driver's license numbers, and insurance information. If possible, take photographs of the accident scene and vehicle damage.
File a Police Report:
If required by local regulations, file a police report and obtain a copy of the report for insurance purposes.
Obtain Witness Statements:
If there were witnesses to the accident, try to obtain their contact information and statements about what they observed.
Preserve Evidence:
Preserve any evidence related to the accident, such as damaged property, until the claims process is completed.
Report to Insurance Provider:
Notify your own insurance provider about the accident and make sure to send Instant Car Rentals any information needed including a claim number.
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Cooperate with the Claims Process:
Our claims department will work closely with you to handle the insurance process. Provide all necessary information and documentation to expedite the claim.
Follow-Up and Communication:
Stay in touch with our team for updates on the claim and any additional information they may require.
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